Look for leaks, broken glass, damaged seals or an incorrect item. Avoid handling broken containers with bare hands.

Keep your order number and take clear photographs if something arrived damaged or not as described.

Follow the merchant's current contact and returns information. Do not use or discard a questionable product before asking for guidance.

Compare the complete product information before purchase and retain the order details. Good fragrance ownership begins with knowing what you have chosen. A careful choice is about suitability and enjoyment, not simply owning the largest bottle.