Shipping policy

XASIS — Shipping and Delivery Policy

Last updated: 4 November 2026

XASIS aims to dispatch orders carefully and provide clear delivery information.

1. Delivery charges

Available delivery services and their charges are displayed at checkout before payment.

Any promotional free-shipping offers will be subject to the conditions shown when the order is placed.

2. Processing and dispatch

Orders are processed subject to product availability, payment authorisation and any relevant compliance checks.

Dispatch estimates shown on product pages or at checkout are estimates unless a specific delivery commitment is expressly agreed.

3. Delivery times

Estimated delivery dates or periods will be shown at checkout where available.

Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

If an agreed delivery date is missed, customers have the rights provided by applicable consumer law.

4. Delivery addresses

Customers should check their delivery details carefully before completing an order.

If an address is incorrect, contact us as soon as possible.

We cannot guarantee that a delivery address can be changed once an order has entered dispatch processing.

Nothing in this section removes statutory rights where XASIS or its delivery provider is responsible for an error.

5. Lost, delayed or damaged parcels

If a parcel is lost, significantly delayed or arrives damaged, contact:

car@onagone.co.uk

Include your order number and a description of the issue.

We will investigate with the delivery provider and provide an appropriate remedy under applicable law.

6. Responsibility during transit

Where we arrange delivery to a consumer, goods generally remain at our risk until they are physically received by the consumer or a person nominated by them, subject to applicable law.

A courier's tracking status does not, by itself, remove statutory rights where delivery is disputed.

7. International delivery

International delivery is available only where offered at checkout.

Any applicable import charges, customs duties or other mandatory costs will be disclosed where legally required and where known before purchase.

8. Contact

XASIS

https://xasis.co.uk

Delivery complaints: car@onagone.co.uk